IMI's Climate Control sector, home of IMI TA, IMI Heimeier and IMI Pneumatex, achieved a Net Promoter Score (NPS) of 59 for 2025. IMI calls the result world-class, a sign that customers trust the company and recommend it.
What NPS measures
NPS shows how likely a customer is to recommend a company to others. It is one of the most widely used tools for assessing customer experience.
How it was measured
- More than 2,000 customer surveys were completed.
- Customers who gave a low score were contacted by IMI within 48 hours.
What customers value
Customers highlighted technical expertise, product reliability and proactive service and support, as well as responsiveness.
What is changing
- New online selection tools and simpler documentation, for faster specification.
- Closer cooperation between regional teams and distributors, for quicker response times and easier access to technical support.
As IMI's partner in Greece, we are here for any technical question: contact our engineers.
